Frequently Asked Questions (FAQs)
How is SCFF 2022 going to take place?
SCFF 2022 will be a mixed format of in-cinema and virtual events. We will be working with Golden Village, and Oldham Theatre for in-cinema screenings. For online screenings, we will be working with Shaw Organisation via their online platform KinoLounge, which offers studio-grade DRM and operates according to the Motion Picture Association of America’s security standards.
票务 GENERAL TICKETING
What is the procedure to purchase tickets?
SCFF 2022 ticket sales will start on Thursday, 14 April 2022. On the SCFF 2022 website (www.scff.sg), each film has a dedicated page on which you will find a description of the film, and a trailer. You will also find a button labelled “Watch Online” or “Watch in Cinema”, which will redirect you to the respective ticketing platforms. For the details, please go to the Venues and Ticketing page.
Why does the system allow me to only purchase tickets in pairs, when I need just one?
Due to differences in individual hall layout as well as to comply with existing Safe Distancing Measures, kindly note that tickets to SCFF’s in-cinema screenings will be sold in pairs to allow as many film lovers as possible to watch our films. Please seek assistance directly from the cinema(s) if you wish to purchase single tickets. We seek your kind understanding on this and thank you for helping keep everyone safe while supporting local cinemas and the movie industry.
线上观影 ONLINE SCREENING
Will there be an unlimited number of tickets available for each film screened online?
No, ticket numbers for online screenings will be limited to capacities comparable to that of physical cinema spaces.
Will I be able to watch from anywhere in the world?
All films will be geo-blocked to Singapore audiences and only accessible from within the country. Unfortunately, we cannot make new films available across the world without potentially hurting their future distribution and exhibition options, which is a key concern to us.
Will media press from outside of Singapore be granted access to the online films?
Unfortunately, no. Again, we cannot make new films available across the world without potentially hurting their future distribution and exhibition options, which is a key concern to us.
Will industry members from outside of Singapore be granted access to the online films? How about the cast and crew of selected overseas films?
Unfortunately, no. All online films will be geo-blocked to Singapore audiences and only accessible from within the country.
What are the supported browsers and networks?
苹果操作系统MAC OS 10.12或更新的版本：Safari浏览器。
微软视窗Windows 7、8.1、10：Google Chrome、Microsoft Edge及Brave三种浏览器皆宜。
MAC OS 10.12 or later: Only Safari browser is supported for the best experience. Google Chrome and Firefox are not supported on the Mac.
Windows 7, 8.1, 10: Google Chrome, Microsoft Edge, and Brave are the only supported browsers for the best viewing experience.
You will need a broadband or fibre internet connection; dial up will not work. For High Definition (HD) streaming we recommend cable or fibre connections as we cannot guarantee consistent HD streaming on 4G or other networks.
Will I be able to watch the films on my mobile phone or tablet?
Yes, you can watch the films using the iOS App or Android App on your mobile phone or tablet.
Will I be able to watch the films on my TV screen?
Yes, you can Chromecast from a Chrome web browser, or from an Android device using the Android app, or from an iPad using the iPad app.
Will the online films be available with closed captioning, video description and/or other accessibility options?
We aspire to make these available for all online films. However, the potential availability of these options will vary title-by-title, dependent on what has been made available to us.
How do I create an account on KinoLounge?
To rent and watch the online films, you will need to create an account on KinoLounge. Once on the platform, simply click on the “Create Account” button at the top right to create your account.
How and for how long can I access my rented film?
完成租片交易后，相关影片将自动加入到你的存档（Library）内。请登入你的账号，点击右上角的“Signed in as (你的账号名称)”，选择“My Library”，你将看到你的租片名单。
Purchasing a film ticket, also known as “renting”, automatically adds the film to your Library. When logged into your account on our streaming platform, click on ‘Signed in as (your username)’ at the top right of the screen and select ‘My Library’, where you will find all films that you have rented.
You have 14 days to start watching a film. If you rent a film before the festival opening date, you can start watching it anytime from 29 April until 13 May. If you rent a film during the festival (29 April to 8 May 2022), you have 14 days to start watching it. For example, if you rent a film on 8 May, you will have until 22 May to start watching it.
Once you have started watching a film (the Play button is pressed), you will have 48 hours to watch the movie as many times as you want.
How do I use the promo code for the online movie?
选好影片，点击“Rent”之后，在金额栏目内选择“I have a promo code.”，然后输入优惠码。金额将随之改为折扣价或$0.00（取决于你所输入的优惠码）。
After clicking “Rent” on your desired movie, check the “I have a promo code.” box and apply the promo code. You should see that the cost is now the discounted price or $0.00 (depending on the promo code you have entered).
为什么新加坡华语电影节的线上影片显示“在你的地区无法观看此片”（”Not Available in your country”)
Why is the online SCFF film indicated as “Not Available in your country”?
This indicates that ticket sales have not started. Once ticket sales start, the Rent price of a film will be shown and you will be able to make your purchase. For SCFF 2022, ticket sales at KinoLounge will start on Thursday, 14 April 2022.